ShakeBet Privacy

At ShakeBet Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect when you visit, register, or play at ShakeBet Casino, how we use it, and the rights you have over your data. By creating an account or using our website, you confirm that you have read and understood this policy and agree to the practices described below.

Information We Collect

When you register at ShakeBet, we collect the details necessary to open and manage your account, verify your identity, and comply with licensing obligations under Anjouan Gaming, Government of the Autonomous Island of Anjouan. Our registration process requires accurate and current information, and we may ask you to update it periodically.

• We collect your full name, date of birth, residential address, email address, and phone number.
• We request identity verification documents, such as a passport, ID card, or proof of address, before you complete a ShakeBet withdrawal.
• We record your deposit and withdrawal history, including the payment methods you use, such as Visa, Mastercard, bank transfer, or cryptocurrencies.
• We track your gameplay activity, including slots, live casino sessions, and sports betting selections, to administer your account and loyalty status.
• We gather technical data, including your IP address, device type, browser, and operating system, whenever you access ShakeBet Casino.
• We log your communications with our customer support team via LiveChat or email.

Cookies and Tracking Technologies

Our ShakeBet platform uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how you interact with our website. We use this data to improve navigation, personalize promotions, and measure the performance of our services. You can manage cookie settings through your browser, though disabling certain cookies may affect your experience using ShakeBet.

How We Use Your Information

We at ShakeBet use the information we collect for several essential purposes connected to operating a licensed online casino and sportsbook. We never use your data for purposes unrelated to our services without obtaining your consent first.

• We verify your identity and age to ensure you meet our eligibility requirements.
• We process your deposits and ShakeBet withdrawal requests securely and efficiently.
• We calculate your ShakeClub loyalty tier, cashback, and bonus eligibility, including the welcome bonus and ongoing promotions.
• We monitor transactions to detect fraud, money laundering, and irregular play as described in our bonus terms.
• We send you service-related communications, such as account alerts, and marketing messages when you opt in.
• We analyze aggregated data to improve our games, interface, and customer support.

Legal Basis and Compliance

Our ShakeBet Casino operations are conducted under the license issued by Anjouan Gaming (ALSI-202411025-FI1). We process your data based on the necessity of fulfilling our contract with you, complying with legal and regulatory obligations, and our legitimate interest in preventing fraud and maintaining a safe gaming environment. Where required, we rely on your explicit consent, particularly for marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners who help us deliver our services, subject to strict confidentiality obligations.

• We share data with payment providers to process your deposits and ShakeBet withdrawal transactions.
• We share information with identity verification and anti-fraud service providers.
• We provide data to game and live providers, such as Evolution or Pragmatic Play Live, to the extent necessary to deliver gameplay.
• We disclose information to regulators, law enforcement, or courts when legally obligated.
• We may share data with professional advisors, auditors, or in connection with a business transfer.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward to comply with licensing, tax, and anti-money laundering requirements. If your account becomes inactive, our standard inactivity fee policy applies separately from data retention, and we continue to store your records as required by law even after closure.

Your Rights

You have rights regarding the personal data we hold about you, and we are committed to honoring these requests promptly.

• You can request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request erasure of your data, subject to our legal retention obligations.
• You can object to or restrict certain processing activities, including marketing.
• You can withdraw consent at any time where processing is based on consent.
• You can lodge a complaint with a relevant data protection authority.

To exercise any of these rights, you may contact our support team at [email protected], and we will respond within a reasonable timeframe.

Data Security

We implement technical and organizational measures to protect your information against unauthorized access, loss, or misuse. Our ShakeBet systems use encryption and secure servers to safeguard your account details, payment information, and gameplay history. While we take security seriously, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your login credentials.

International Data Transfers

Because ShakeBet Casino serves players internationally across Europe, Canada, Australia, and New Zealand, your data may be transferred and processed in countries outside your country of residence. We ensure that any such transfer is carried out with appropriate safeguards consistent with applicable data protection standards.

Restricted Jurisdictions

We do not knowingly collect or process data from residents of restricted countries listed in our Terms and Conditions, including the United States, United Kingdom, and several other jurisdictions. If we discover that a player has registered from a restricted location, we reserve the right to close the account and process the data solely as needed to comply with legal requirements.

Children's Privacy

Our services at ShakeBet Casino are strictly intended for adults who meet the applicable legal gambling age. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take immediate steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. We encourage you to review this page periodically. Continued use of ShakeBet Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, how to complete ShakeBet login securely, or how to manage your privacy preferences, please reach out to our support team through LiveChat, available 24/7, or by email at [email protected]. We are here to help you understand and control your information whenever you play at ShakeBet.